The reported problems are sessions that dropped mid-charge, failed before connecting, or wouldn't release the cable, across EA, ChargePoint, EVgo, and other networks.
Failures on several networks traced to port actuator
“Turned out to be a failed charge port actuator. Rivian is covering it under warranty.”
DC and home L1 failed; onboard charger faulty
“A fast charger worked fine one day, then the next one would start and go straight to "finish charge" over and over, even after the station got rebooted. Red cable light, but the blue charging light never came on. Then home L1 failed overnight as well. Turned out to be the onboard charger and I'm waiting on the part.”
Sessions stop after ~15 seconds on every network
“lately a session starts, runs about 15 seconds, then stops and the app says charging is done. I've tried every network I can get to and it does the same on all of them, so I'm leaning toward the car too.”
ChargePoint DC failed twice; EA's next stall worked
“One was an EA at a Walmart and one was a ChargePoint DC unit at a grocery store. At the EA the next stall over worked. At the ChargePoint I tried twice and then gave up and went home.”
Three EA stalls failed; last one locked the cable
“At the EA in Rock Springs I had three stalls fail three different ways. The last one charged for a bit, stopped, and then wouldn't let go of the cable. All it said was "Charging Station Error, see owners manual."”
EA and ChargePoint sessions dropped; needed 2-3 tries
“The "charged for a bit, stopped" one is what I kept getting on EA and ChargePoint. It would run a few minutes and then drop, and sometimes it took 2 or 3 tries before a session actually stuck.”
Three of four EVgo stations failed; likely handshake issue
“One day I went through four of their stations. An old 50 kW unit started and then failed right away. One new 350 kW unit showed a connection error, and the other one failed while it was negotiating with the car. The only one that worked was an older 100 kW charger.”
Card approved, then "Charging failed" on four tries
“The card swipe got approved, then the car said "Charging failed" before it ever connected. I tried four times on two units and got the same thing every time.”
Swipe-then-plug failed; app-first has worked every time
“On Electrify Canada that order failed for me almost every time. Starting the session in the app first, then plugging in right away, has worked 100% of the time since.”
Only one ChargePoint unit gave trouble on long trip
“I drove Colorado to Tennessee in April and only one ChargePoint unit gave me any trouble, everything else worked.”