Current Owners: What is your experience with Rivian’s reliability?

Reliability rankings put Rivian near the bottom, yet owner loyalty is extremely high, which tells you something. Keep in mind this isn't a brand with a long track record. Still, the vehicles are good and they come with warranties, and most problems are small. The one thing I'd avoid is living something like 4 hours away from a Service Center in case something goes wrong.

That's exactly what I'm stuck on, since the nearest service center to me is about 3 hours away.

I've had my R1S for nearly two years, and a service center sits roughly 90 minutes from me. I visit so often that the staff recognize me. Even so, it's the best car I've ever owned, though I do find myself thinking about selling it pretty regularly.

Which kinds of problems have you run into? Were they fixed the same day, or did you end up in a loaner? My situation is similar: I'm about an hour and 10 minutes from a service center. I don't own one yet, just a spot on the R2 wait list, but with that distance and no Carplay, I'm tilting toward skipping the purchase.

For about the first two months I owned it, the airbags didn't work. The service department easily racked up the first 1,000 miles, and I barely saw the car in that stretch. They kept telling me it was fixed, and then the airbag light would return. In the end they swapped out a whole wiring harness. Going back through my service history, the non-cosmetic problems included: front sensors quit, the A/C stopped cooling, door handles that creaked like a haunted house every time they moved, a heated steering wheel that no longer heated, and dead USB ports in the center console. The car also randomly unlocked and lowered the windows, wouldn't hold a wifi or cellular connection, dropped interior trim onto my kid in the car seat, had a second-row headrest that wouldn't adjust, and this year the A/C stopped cooling again. Tomorrow I have another appointment because there's a strange rattle from the passenger-side wheel that I can feel through the accelerator pedal. It happens fairly often, roughly 3 to 10 times a minute, with no steady rhythm and no clear link to potholes or road surface. We'll find out what it is. At my nearest service center, an appointment isn't really a reserved slot with a tech. I'm usually given a loaner for several days. I try to point out that driving there and back twice, once to drop off and once to pick up, eats a lot of time, and occasionally that's enough for them to let me wait instead. Even then it generally means 4 to 6 hours working from their waiting room. The car has under 20k miles on it. Edit: the half shafts need to be replaced.

Wow, yours sounds cursed. Mine have been far less troublesome. The first had no problems whatsoever. The second suffered a high-voltage battery failure and a few trim pieces that came loose, which were swapped for a redesigned strip.

My impression with Rivian is that owners fall into two camps: those with almost no trouble and those with every possible problem, with hardly anyone in the middle. I happen to be in the unlucky group.

EVs are junk. I laughed hard at this, especially the windows rolling down by themselves. What a piece of garbage. Sitting around for 4 to 6 hours would ruin the whole ownership experience for me, and I find it completely crazy that people tolerate this.

It's a tough call. The R2 is far simpler than the R1, so I'd expect fewer problems, but it's still a first-generation product. If it won't be your only vehicle, I'd say go for it anyway, because nothing else on the market is quite like a Rivian.

Ha, there are loads of cars like that. It's an EV, so it's soulless, lifeless, silent, and devoid of emotion, with everything run through a touch screen. Basically an iPad on wheels. You're saying nothing compares? Wow, what planet are you on, LOL

Oh, my apologies that there's no loud exhaust rumble or vroom vroom noise to plug the hole in your life.

A Rivian is pretty much the reverse of what's being described. I can see the point with Teslas, which have no character and a bland, barren cabin. But what I love most about the Rivian is how much care went into the details and the design, both inside and out.

I wouldn't take the chance. My limit would be around 80 miles, which just so happens to be where I am right now.

The R1 scores so well on satisfaction largely because early adopters were happy to put up with software bugs and slow service in exchange for a trailblazing EV. The R2 shifts the buyer base entirely. It's aimed at the mass market, especially first-time EV shoppers coming from established brands. These people aren't tech enthusiasts. They expect everything to just work and service to be quick, and they won't excuse the company. If Rivian hasn't resolved its ongoing software glitches and service center backlogs by the time R2 production climbs, those excellent loyalty numbers will suffer badly. Mainstream buyers just won't be as forgiving.

Over 100,000 Rivian owners is a big group, and their views still count even if you dismiss them all as "early adopters." Just look at the posts and comments on this forum, which show that plenty of those owners are far from lenient. The R2 is expressly designed to be simpler to service, and Rivian intends to shift more of its service work to mobile technicians. For what it's worth, the software runs fantastically for me. What exactly are the "persistent software glitches" you're talking about?

For starters, the HVAC gets stuck in some odd state and blows hot or cold air at the wrong moments. The instrument cluster and the infotainment screen both crash while driving, which is a safety concern. Apple Music is a disaster: it pauses at random, sometimes can't play particular albums for weeks, and can't reliably show album art. The seat heat/ventilation button should default to ventilation when it's warm out, but it's erratic and frequently switches on the seat heater no matter the temperature. And many updates have brought small UI inconsistencies that don't matter much on their own but suggest sloppy testing and release practices.

Of everything you listed, the only item I'd consider a real hit to owner satisfaction is the instrument panel and infotainment display crashing while driving. I've never had that happen and I'm sorry it happened to you. I'd urge you to get a Service Center to look at it right away. This thread might explain the HVAC "weird state" you're seeing: Apple Music relies on an integration with a third party, so small bugs are tougher to avoid. I use it every day, and although it hasn't been flawless, it's very useful to me and I wouldn't call it a "mess." You can also just use Apple Music on your phone until an OTA update fixes whatever is bugging you. The seat heat/ventilation not defaulting the way you want is, in my opinion, a pretty minor bug with an easy workaround. Sadly I'd guess it's low on the priority list, so it won't be fixed as fast as you'd like. What are the minor UI inconsistencies, by the way? From my experience the Rivian UI is excellent.

Display crashes are a software problem, and a service center won't do anything about that. The heating/cooling problem happens while driving, and it's thoroughly documented here and on the forum you linked. I won't excuse Rivian's Apple Music implementation, because their refusal to support CarPlay is the only reason I'm stuck with their lousy app. Our sales rep even said CarPlay was coming when we did our test drive. Bluetooth is no real substitute either, since it's crippled and doesn't support any of the better codecs. As for the UI inconsistencies, I mean things like colors that don't match and icons that are out of alignment. From a user's view that's no big deal, but it points to a serious shortage of testing infrastructure; they ought to be running screenshot diffs in an automated test suite. Bugs that get fixed and then come back, like the screen crashes, suggest weak regression testing. I'm glad the software has treated you well. I'll happily admit most of my issues are minor annoyances. Still, I know enough about software testing that the kinds of bugs slipping into production releases worry me from a quality control standpoint.

The slowdown in their release cadence bothers me, particularly since the bug count still looks higher than what some rival brands deal with. In my case the driver display keeps a frozen image sitting over the speedometer, toggles refuse to stay where I put them, and the most recent software update actually undid a few of my settings, which should never happen. Overall it comes across as unfinished, and a number of features just aren't intuitive to use.

Looks like the nearest service centers to me are about 12, 15, and 18 miles out.

Also, be ready for a wait of several weeks just to get a service slot.

My VIN starts with 7xxx, it's a late 2022 build, and it has 41,000 miles. Problems have been rare, and warranty covered all of them (ordinary wear items like a replaced windshield aside). It hasn't stranded me even once. The tonneau mess early on was an annoyance, but that's well in the past. Right now the sole complaint is a driver-side handle that struggles to pop out and back in, which I'll get looked at at my next appointment. Exterior still looks like new, and the interior does too, with just a bit of wear on the driver's headrest. I'd also count the software gains over the years as a plus. We haven't received everything people ask for, but compared with the 2022 UX it's come a long way.

Mine is also a 7xxx VIN and my story is much the same. There was recall work and they swapped my 12v ahead of time, but nothing terrible to speak of. Though I'm only around 28k miles in.

Honestly my gen1 R1T has been awful on reliability. I could live with that if the service weren't even worse. I told the regional manager over the phone that I ought to be Rivian's poster child: reservation holder from the day it was announced, gen1 owner, shareholder, and a household that's been into EVs for ages. Yet I won't urge anyone to buy one, because as much as I like the truck, the reliability and service are both bad, and I can't ask people I care about to take that on.

I'm completely in love with my R1T… yet I don't trust it one bit 💀

Very true. I'm fortunate that two Rivian service centers are close to me, one about 8 minutes away and the other roughly 25.

I'm 14 months and 24k miles in, and the one big problem was a bad camera in the driver-side mirror assembly. Otherwise it's been smooth. Service near me has been excellent, and the mobile tech covering my area is fantastic. He even handed me his work cell number and doesn't mind when I text random questions as they come up. For reference, I'm served by the Cleveland SC.

They've only been on the road a few months, so I can't comment on that myself; the question was about Rivian reliability overall. We plan to take delivery before year's end, once Borealis is released.

Quality on the early builds feels like pure luck. In my case the mechanical side has been excellent, yet pieces of the exterior trim have begun falling off for no clear reason. From what I've heard, it's a recognized problem affecting only a portion of what was produced.

My brand-new 2026 R1 has needed service eight times in just nine months. Added together, I've spent around 24 hours on the road going to and from the Service Center, since it sits an hour from my home. And the problems haven't gone away.

It gets much worse once you run into the Service Center constantly gaslighting you.

Another fun part is writing up your problems here and hoping someone will help, only to get gaslit again and mocked by retail investors.

Only a year of ownership so far, but I've had no problems whatsoever. It's a great truck.

A service center is right near me, and even so my R1 spent more than a month in their shop, then roughly another two weeks for electrical and coolant leak trouble. Those were serious enough that the vehicle couldn't be driven at all, and loaner cars were very scarce throughout. When I asked the service center about swapping it for a whole new vehicle, since I no longer trusted this one, they told me they had 8 other vehicles with comparable problems sitting there at that very time. Smaller defects, like the elastic pockets on the driver and passenger sides breaking, rubber trim peeling in the trunk, and a cup holder flap snapping, were also frustrating, partly because several can't be repaired by the owner. They really exposed how fragile the repair and service network is. Rivian did eventually agree to buy the vehicle back, but that was months ago and I'm still waiting. I can only picture things being worse with the R2.

I no longer own mine, which pretty much answers the question.

I have a 2022 with 55k miles, and the only trouble has come from the intricate suspension. Everything was covered by warranty and sorted within a couple of days at most. I'm hopeful the R2's simpler suspension means fewer problems.

Across three years of ownership I haven't had any real problems. The few I did have were so small that they got fixed in under a day, or I didn't even notice them for months. My nearby service center is fantastic (shoutout to Fife, WA!), and dealing with every service center over the years, for buying or repairs, has been a good experience. I've got no complaints whatsoever. 10/10, I'd buy it again.

That matches what most owners tell me in person, though not what shows up on the forum, haha. As for me, a used R1T launch edition is already being shipped over from San Diego, and I can't wait for it to get here.

My Gen 2 R1T has made me very happy, with a single exception. Before it I owned two Teslas, a 2019 Model 3 and a 2022 Model Y, and I'd occasionally clamber onto their roofs, once to get at the garage door opener and another time to scrub off pine sap. Tesla's glass roofs have a reputation for being as strong as steel and able to withstand crushing loads in a rollover, so I figured Rivian's would be the same. That was a silly assumption. The moment I rested a knee on the roof to fix the cargo bar, the glass cracked, and it kept cracking under barely any extra weight. The roof is more fragile than I expected, but apart from that I've had a great time with the truck.

My 2025 Gen 2 is about two years old, and it just passed the 50K mark on the service warranty. I've had to use that warranty only once, for a seatbelt fault where it beeped even though the passenger was buckled in correctly. Nothing else has gone wrong, and when it's time to replace it I'd happily buy another Rivian. I've owned a Tesla too, and I also have a Ford Lightning. The Rivian is my favorite, with Tesla in second place (ours was a 2013, so new technology doesn't faze me).

I do like the truck, and I'd likely buy it again if I had the choice. Still, the build quality is poor, it has spent a lot of time at the shop, and the service centers are only so-so.

My experience has been good. I'm closing in on 30k miles and the few problems I've had were small.

If reliability is what you're after, Rivian isn't there yet. The people at the service centers are good, but corporate seems to treat that side of the business like an afterthought. If you can hold off, give it a year or two and look again, or just go another route for now. I really enjoy my R1T, but the build quality is mediocre and the service experience makes it a real headache.

My 2026 has 17,000 miles on it and it's been wonderful, without a single problem.

I wouldn't put much weight on those reports. At one point I had 3 R1s, and I'm down to 2 now, but that doesn't mean I've lost my loyalty. I love Rivian as a company and hope it never turns into Tesla. The R1s have been nothing but great for us. Enjoy the R2. I got rid of one only because I wanted a sports car. If Rivian made one, I'd definitely stay with them.

Thanks for responding; it gives me my confidence back.

The R3X looks like a blast to me, though I doubt Rivian is ever going to build a GT or a roadster.

Yeah, sadly that's not happening. Their design language is something I really love, and if a Rivian roadster or GT ever showed up I'd be first in line.

Realistically, the nearest thing to a Rivian sports car will be an R3X down the road. I can't picture how this styling would translate to a sports car, although maybe they'd pull it off. 🤔 My guess is RJ originally wanted to make a roadster-type sports car and then shifted toward the truck and SUV. Since he's a real car enthusiast, you never know. Never say never.

That's how I read it as well. Sounds like something exciting is on the way after the R3X, and I can't wait. Until then, we just wait.

Actually, scratch that, I'm withdrawing my wish. Looking at the original sports car concept, it's kind of a Veloster crossed with a Model 3. I really hope they don't return to anything like that.

Ha, I'd never seen it before. I agree, they should steer clear of that.

During the first year I owned it, I was at the shop about once a month. These days it's only every couple of months.

My 2026 R1T Dual with the larger battery is a monster when towing my horse trailer, handling it much better than my diesel F250 did. Switching was the best choice I've made, especially since we have solar panels and a home battery. Gas prices aren't going to fall, and an EV is the best way to go.

Mine has been reliable, but I'd say it gets pricey to keep running once the warranty ends. It's never really left me stranded, except sort of after a half shaft replacement where mistakes were made, it backed out and damaged the disconnect, and I drove it straight to the service center in turtle mode. Later an air spring failed (something the R2 doesn't have), which made it drive badly on the way to the service center, again in turtle mode.

I own a 2024 first-generation R1S with about 25K miles on it, purchased new. Right after delivery a mobile crew came out to sort some small panel gap and trim imperfections. Earlier this year a palm frond (or branch) dropped onto the front section of the glass roof, and service had it repaired the very same day. The motors and drivetrain have given me zero trouble, so reliability and support have both been excellent in my experience.

The only real complaint on my Gen 1 is the adhesive used on the trim, which kept peeling away. Mobile service had to keep coming back to deal with it, but otherwise everything's been fine.

I have a 2023 R1S, an early build with a VIN in the 32XX range, delivered in February 2023. It's at 55k miles now and has needed three visits to the service center.

I got one of the first-gen R1S launch vehicles in March 2023. The only thing that's needed attention was a single window trim piece, covered under warranty. It's at 28k miles, and recently I pulled a 21-foot trailer a few hundred miles with no trouble at all. Edit: I'm eager to put a deposit down on the R3.

Honestly terrible. Think Range Rover. I have a 2023 R1S launch quad with 80k miles, and we're clearly heavy users. It can't handle anything beyond gentle, low-mileage driving, and I wouldn't want to own one once the warranty is up. Put it in the same bucket as Rover, Mercedes, or BMW, not Toyota.

In a year with my 2025 R1S, I only had to visit a Bay Area service center a single time, and the whole experience was great because they kept me updated on the car's progress throughout. The problem was merely that the AC was making a humming sound.

My 2025 dual max Has had no problems whatsoever. My experience may not be the norm, but it's honestly been a dream for me.

Speaking only for myself, my Gen 1 dual-motor R1S has treated me well so far: 27 months and about 22k miles. The sole service visit was for a recall to inspect a bolt, plus what I think were three warranty fixes that were purely cosmetic. Obviously experiences vary from owner to owner, but mine has been good.

Honestly my Gen1 R1S (VIN 7xxx) has been very dependable. It did strand me once on the highway shoulder, but beyond that I've only had minor stuff. I tend to show up at the service center about three times a year, mostly because a few little things bug me and I happen to be nearby now and then.

I'm at 18k miles on my 2025 R1S Max and the only trouble I've had was my own doing. I keep expecting something to go wrong, yet there are no rattles and no electrical gremlins, and everything performs the way it was advertised. I really love this thing.

My R1T has covered 45k miles over two years and has been extremely solid, with just a few small trim complaints. The other owners I've run into at service centers are happy with their Rivians, which is why it surprises me that the brand is said to have weak loyalty.

Next month will make a year with my R1S. I haven't once had to visit a service center, and apart from a handful of seriously irritating dash rattles, I have zero complaints about the vehicle.

I've had mine a bit more than a year and put on nearly 18k miles, including four road trips of over 1,000 miles each. Not a single problem.

Reliability hasn't been a big concern for me, and mobile service has managed to fix most of what came up. Still, I wouldn't own one once the warranty runs out. What has really bothered me is how clearly and sharply customer service has declined. Folks can keep pointing to the company being new, but that doesn't excuse bad service, particularly since it used to be far better. I suspect that's also behind the weak owner loyalty, since similar companies don't seem to have this problem.

Another R1T owner chiming in. My VIN is 25xxx, and after 3 years and roughly 35k miles I haven't hit any major problems with the truck.

Keep in mind that behind each negative post on here are huge multiples of owners who never bothered to come online and complain. I'd guess upwards of 85% of Rivian owners are the type to hang out on forums, so if something were truly wrong for them, they'd be posting here.

I've had four Rivians in total: a Gen1 R1T, a Gen1 R1S, a Gen2 R1S, and an R2. Three of them are still with me. All I've dealt with are minor issues, and mobile repair has covered most of them.

Currently waiting in line for an R2. That's partly because my 2019 Model X has been a headache: the bearings have already been swapped once and I've been told they need doing again. Two years back the battery died, and the tow to Tesla was followed by a 4-week wait for a replacement. Then, about 4 months ago, the HWY 3 computer failed, which cost me $2,400 to fix.

People with grievances, whether justified or just imagined, are always louder than satisfied owners. That's human nature: we hand out praise sparingly and criticism freely. Complaints deserve attention, but they shouldn't carry too much weight. Any mass-produced item will have some share that comes out imperfect or flat-out defective, and what matters is how big that share really is. A flood of negative reviews makes that nearly impossible to judge. My own 2024 R1 has been a real pleasure to own. I'm posting that here, but I don't show up in every thread about R1 problems to speak up for it, and honestly no one would. Researching before you buy is sensible. Just be careful not to over-trust crowdsourced reviews.

Why does everything people don't understand get labeled AI?

Your point was perfectly clear to me. My guess is you wrote down your ideas and had AI rework them, which is okay. Just admit to it.

Knowingly, I've never used AI once in my life, though things like Siri or Google may have used it behind the scenes. To me the whole idea is a bad thing, since it replaces creativity instead of boosting it. There's some irony, too, in smugly believing you can easily and correctly spot AI-written text, because that sort of snap judgment is itself artificial intelligence at work.

Worth noting that the loyalty figure counts people who buy the same brand again for their next car, so newer automakers are probably at a disadvantage.

As far as I can tell, most of the big problems involve the air suspension on the older models, although they aren't limited to those. I think the R2 has a different kind of suspension, maybe coil springs, which ought to hold up better.

You're buying a first-year car from a company with a small service network, and mobile service can't yet handle every kind of repair, so you'd have to live with that. On the plus side, the R2 is far simpler than the R1, with much less in the way of fancy features such as air suspension, so reliability should improve a lot. It comes down to weighing the pros and cons and deciding.

I'm exactly one year into owning a 2025 dual standard R1S, and it's been in for service four times. First was a digital key problem after the update that moved everyone to the current digital keys. My key got stuck partway through converting from the old Bluetooth ones. I reported it in the app, a mobile service truck came to my house 3 days later, and they fixed it right there. Second, the parking brake suddenly wouldn't release and I couldn't even back out of my driveway. A flatbed arrived the day after I reported it, the repair took 3 days, and then I collected the truck. Third, a rock cracked one of my wing cameras, and I had them rotate the tires while it was there. Scheduling took under a week and the work was finished in a day. The last visit was for a cracked windshield. Once more I got an appointment in roughly a week and had the truck back after 2 days. For comparison, I also have a 2020 Ford Explorer that mostly sits in the driveway as a backup, driven fewer than 10 times this past year. Even so it's needed 6 service visits in that time, 4 for recalls and 2 for routine maintenance, and each time the dealer takes several weeks to fit me in. From what I've read on social media, how good Rivian service is seems to depend heavily on your nearest service center. Mine is only 15 minutes away, and my experience with them has been excellent.

On my gen 1, two suspension problems were repaired under warranty, along with a few small plastic trim issues around the bed, which were also covered.

The only reason I've ever taken mine to the service center was for recall work.

Thanks in advance! When it's a recall, is a rental provided? And if it isn't, how long were you without the vehicle the last time you went in?

Every time, I was given a rental or loaner, and the work normally wrapped up within a day.

Out of the roughly dozen cars my wife and I have had over the years, my gen2 R1S is easily the one I like most. It isn't the most dependable of the bunch, but nothing else has given me as much enjoyment. For service, the closest center is the factory, about 50 minutes from me, and I can typically book either an in-shop appointment or a mobile visit within 3 to 5 days.

My 2024 R1S has about 31,000 miles and has needed attention just once. It was in the shop for three days, and annoyingly no loaner was available, but all in all it's been trouble-free.

Reliability has been great for me so far on my 2023 Gen 1 Quad. The exterior and a few interior parts show build quality flaws that should be better, but I've had no serious mechanical trouble. Service centers have been fantastic, and scheduling maintenance has been fairly painless. It's the best vehicle I've ever had, and I'm eager to move up to a Gen 3 R1S Quad with the captain's chairs.

I'm about 3 hours from a service center with a 2024 R1T. Nearly everything has been fine except one extremely aggravating problem that dragged on for months before it was fixed. They did give me a truck to drive meanwhile, but the whole experience was still lousy.

Plan on actually using the warranty. Over four years I've been in for service around 8 times, for all sorts of things, from small stuff like squeaks early on to big ones later, including a motor replacement, suspension problems, and a CGM replacement. Now at 74k miles I'm past warranty, and I'm hoping (really hoping) that the kinks in my early launch edition truck were all worked out while it was still covered. Repair bills worry me, since Rivian is so unfriendly to DIY and right-to-repair, but I'm hoping it holds out until I can swap it for a Slate truck, which I'll be able to work on myself.

My 2024 R1T DMP is close to 30K miles and ownership has been good. I have two service centers within an hour, and I've only gone in for minor things, a non-urgent 12v battery swap, and updates. The mobile service visits for tire rotations have been excellent.

My 2024 R1S has roughly 25k miles on it and has given me zero trouble. Last year I got a recall notice to re-torque the lug nuts (or something along those lines), and more recently a mobile tech came out and swapped the 12 volt battery as a preventative measure.

Four Teslas so far, and I'm about to pick up my second Rivian. In my own experience Rivian's support is way better. Tesla would constantly fall back on saying a problem was "within specifications." My Rivian suffered a total suspension failure about 6 weeks after delivery, yet it was fixed correctly and in the timeframe I'd been told to expect. They gave me a loaner, and when they noticed they'd left some trim clips unattached, they sent a mobile service tech out to sort it.

My 2026 R1T is a gen 2 dual motor. It's had a few problems, but no more than the F150s I had for many years, and those are about the most common trucks on the road, so I don't see reliability as a concern. Customer service is where I'd want to see improvement. The service centers are clearly dealing with growing pains, though some handle things better than others.

These same questions keep coming up, and I think it's always the same story: most people posting have had problems, and everyone's luck differs. For instance, I've had bad luck with Ford work vehicles. My R1T is at 68k miles and has needed two 12v battery replacements, a light bar repair, and an interior light fix. My service center is pretty good. When there weren't many Rivians around they'd typically fit me in the same week, but lately I waited about 3 weeks for a repair, which honestly matches what my wife's Jeep dealership is like. It comes down to how busy your service center is. Otherwise I've had no issues. I use kneel mode constantly, so the suspension goes up and down dozens of times a day since I drive a lot, and I also use the bed cover a lot, yet it's still the original. So I'd say it really comes down to your luck with any vehicle.

I took delivery of my R1T in May 2022 and it's now at 98,000 miles. Aside from a compressor problem, it's been remarkably reliable. I'd rate the service center experience 4.5 out of 5. The company clearly stands behind the vehicle, and over-the-air updates have boosted my overall range by about 10%. It's the best vehicle I've ever had, and I've owned dozens.

I've had my R1S since July 2023 and it's the best car I've ever owned. The few problems I've hit have been small, no different from what you'd expect from any computer, and a soft reboot while parked clears them up. It does everything I want and far more, and I love it. As soon as I'm able, I'll be trading my Model 3 for an R2.

I own a gen2 R1S with 31k miles, about two years in. No major problems. It's gone in for recalls three times, each taking around 2-4 days, but beyond that it's been trouble free. It's been a great experience so far.

Lease-end can't come soon enough for me, and I plan to hand the R1S back then. Between a dead inverter, a dead AC, a 12V battery that gave out, and a windshield that failed, I've racked up around 28 hours just driving back and forth to service. When it runs, I do enjoy the car.

My Gen2 R1S has been with me since December of 2024, and so far (fingers crossed) it's been trouble-free. The only hiccup was a headlight recall, and the service folks fixed it while I sat and waited. I'm at 38,000 miles now and I'm still completely in love with it.

My R1T is at 28k miles with zero problems, and it's the best vehicle I've ever had. The one catch is that the nearest service center is about 75 minutes away, and when I needed the brake pads and rotors replaced I couldn't find any shop besides Rivian that would do it.

I'm in the same boat as you: thrilled about the idea of my first Rivian, yet nervous about how reliable they've been. What gives me some optimism is what I've read about the R2 being much simpler than the R1. Reportedly the R2 runs on a 400 volt system, while the R1 is 800 volt, and it uses far less wiring overall. The quote I came across says that with a modern zonal electrical architecture, Rivian removed a huge amount of physical complexity, weight, and cost from the R2's internals. The numbers cited: about 1.8 miles less wire in total across the vehicle; roughly 35 pounds (16 kg) lighter wiring; a 60% cut in costly high-voltage cabling; and about 50% fewer in-line connections and splices.

It was awful. I watched service advisors shouting at their own staff.

Take a look at my earlier post, which covers what I went through.

I do like my Rivian, but unless reliability gets a lot better I doubt I'd buy a second. My 2025 Gen 2 R1S has been in the shop many times more than any other new car I've owned. There have been plenty of problems, and a lot of them took repeated visits, with the car sometimes gone for weeks. A partial rundown: a door that won't shut right, loud vibration and squeaks, GPS that puts me in the wrong place, a 12V battery that died within the first year, air suspension failure, and a windshield that chips very easily, costs about $1,800 to replace, and can only be replaced by Rivian. Alignments are also Rivian-only, and there's more besides.

I've owned mine for under 500 miles. It was a used purchase with roughly 25k on it, and it needed dampers, half axles, an alignment, and a fix for infotainment hotspot trouble. I returned from the service center just 3 hours ago, and now the driver-side carpet is soaked. It's probably a leak, but the liquid has no color or smell, so I'm guessing it's water from a clogged drain plug. Still worth it, though. It rides wonderfully, and it isn't a Tesla.

I own a pair of them. Half shafts are the only thing that's gone wrong, and service centers have mostly treated me well. The infotainment can be temperamental, and the poor touch response is irritating, but I wouldn't call that a reliability problem since it's simply always bad. Beyond that, I've been very happy.

Expect a mix of opinions. I've had my R1S since early 2023, and the few small problems I had were all resolved. I knew going in that buying from a new EV maker carried risk. Back then the closest Service Center was around 50 minutes away, but Rivian has since opened more, and now one is about 30 minutes from me. I've had lots of vehicles, and the Rivian is an incredible one. I'm thinking about an R2 now. Owners on various forums report issues, but that's no different from what early Tesla owners went through.

Anyone who's gone without a single problem with their Rivian is seriously lucky. My relationship with my R1S, and with the service center, is a mix of love and frustration. I gave up a 2021 Tesla Model 3 for a 2025 R1S, and while I adore what the Rivian offers, I'm sick of how often it needs a trip to the shop. By now I just assume a visit means leaving it overnight, and I'll walk out with a loaner from the Enterprise rep stationed there. I always request a Tesla as the loaner, since I miss mine. The list so far: a squeaky wheel/airbag problem that took several visits, a cracked washer fluid reservoir, a battery pack fault, plus assorted maintenance items and recalls. Few things are worse than my husband phoning from work to tell me the car just died for no reason. I also had new tires put on at America's Tire, which then forced me back to the service center for an alignment. They kept the car for a full 3 business days, and the vehicle still drifts left, so I'm now booking another appointment. Unrelated, but it strikes me as crazy that the supposedly sporty "performance" tires on an SUV were already worn out after about 25k miles. My lease runs 3 years, and I wish I'd chosen 2 instead.

I've owned an R1T since 2022 and loved it. There were a handful of problems, but Rivian handled most through mobile service, even repairing a broken tonneau cover. That mobile service was fantastic, and I was so taken with that first truck that I swapped it for a second-generation quad R1T. It's been great, with just one small turn signal assembly problem that Rivian resolved. It's the best vehicle I've ever driven or owned.

Nothing has gone wrong for us in 8 months and 12,000 miles. We bought a used 2023 R1S. The only thing was a trim piece I brought in recently, and warranty covered the replacement. We love it.

I've had my R1S for 4 months and put on 3,000 miles with no problems at all. That's really all I have to report, and I'm enjoying it a lot so far!

My honest take is that the majority are built fine, though some individual vehicles clearly get problem after problem. After roughly 20 months with my R1S, the one thing that's gone wrong is the 12v battery.

My 2024 R1S has 30k miles. In the first 5-10k miles there was a slight rattle, which Rivian repaired at no cost during a service visit. I adore the car and would buy it again!

It's not great, and the service center staff come across as clueless and brushing you off. I'd steer clear, particularly if it would be your sole vehicle and a service center is a long way from you.

My 2025 R1S Tri-Max has been highly reliable. A few small warranty fixes came up, but none were serious enough to keep me from driving it or taking long road trips.

The R2 should sidestep most of these problems. The R1's suspension is very complicated and prone to failure, and the R2 doesn't have any of that.

Apart from the Westfalia camper vans I used to have, my first-gen 2022 R1T is the best vehicle I've owned. It's had issues, all small, but every car I've had has. Getting service appointments was hard for roughly the first 2 years, though that's improved, at least around Seattle. I'd purchase another, but only once the sound system and similar problems on the Gen 2s are fixed.

Treat this forum the way you'd treat reviews of an apartment complex: negative ones will outnumber the positive ones. It's just how these things go, since unhappy people are the ones who speak up most.

Year after year, Rivian has ranked at the top for owner satisfaction and loyalty. The figure you're pointing to is a flawed one, because it counts loyalty as owners of a given model purchasing that same model again. The brand is so young that hardly anyone has had the opportunity to do that. On top of that, there have been just two models for a few years, so nobody is going to buy a second vehicle of the same kind when it wouldn't meet some other need.

That's not right. The original poster specifically said they'd been reading posts about "Rivian's surprisingly low owner loyalty." Edit: Wow, they replied and then blocked me right away. They still managed to miss the point completely, which is painfully cringey.

You left out part of what they wrote, so here's the whole line: "….reading some forum posts about Rivian's surprisingly low owner loyalty, and reliability came up a lot."

It's funny getting downvoted by people who clearly have no idea what they're talking about. Lately it seems like this forum has been overrun by cringey Tesla fans…

You picked the wrong place to ask this. All you'll find here is bias.