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Is anyone else juggling five different charging apps/accounts just to road trip?

wmurdock_
Not a road trip person exactly, but I think I've hit the same wall from a different angle. I help my parents with their 2015 first gen Leaf and their home charging, and it's basically a grocery getter. They charge on the Level 2 I put in their garage and it almost never leaves its range. Then one day it did, and they ended up electrically beached pretty far from home. Not shocking, it's a 2015, and honestly it's impressive it's handled the Colorado climate this well with no real battery conditioning. So I find a DC charger on PlugShare (which, side note, takes way longer than it should to filter for just CHAdeMO) and we go to a Walmart with an EA station. The payment terminal on the charger would not take anything. I tried six different cards, Apple Pay, and Google Pay, and nothing worked. My dad called the number on the station while I downloaded their 62mb app on dogshit parking lot reception. The app wants you to sign up for a membership (free, fine), and then you can't just pay for the session, you have to load money into your account. $10 minimum, and it auto-reloads $10 whenever your balance drops below $5. The agent my dad got said the terminals mostly won't take a card unless you call and read them the number, so I guess they're just decorative. I loaded the $10 so the car would start charging. The Leaf's tiny battery only needed $5.61 worth, which dropped the balance under $5 and triggered a second $10 charge. So now I've got $14.39 sitting in an EA account for a car that almost never needs DCFC. And the same card I'd just used to pay for gas on the way over was dead at their terminal. This made me want to ask the whole thread: is this just how public charging is right now? Is every network its own app, its own account, and its own prepaid balance scheme, with card readers that may or may not work? Are some networks actually more reliable than others about just letting you tap a card and get power? I'd happily use whoever has a terminal that works, and I'm not planning to dispute the charge and risk getting locked out of EA, since I'd like to keep them as an option. For people who do this regularly, do you keep accounts set up on every network ahead of time, or have you found a few you trust so you can ignore the rest? And does anyone know whether there's any way to get that leftover balance back out of EA, or do I just wait until my parents' Leaf eventually drinks it down?
Filed under: evchargingapp
037 answers
37 ANSWERS
dmarston_81
@dmarston_81October 30, 2026
Same boat in my Ioniq 5 on the I-5 runs. I use ABRP for the route since it's been more current than PlugShare for me. It does mean juggling four separate apps and accounts on a trip like this, which I only managed because I set them all up before leaving. Also check which brand's stall you actually pulled into. I once ended up in a 63 kW ChargePoint slot right next to the Rivian chargers I was aiming for.
caleb_ferro
@caleb_ferroOctober 30, 2026
Same here on the account-count side, it really does shrink once you settle in. That was my experience in my first week with the Model 3, since I grabbed a bunch and then deleted most of them. Ended up leaning on the Supercharger app and not much else.
mwalcott_
@mwalcott_October 30, 2026
Had exactly that on my first fast-charging try, in a rental Polestar. At a 4-stall EA site one of the 350s rejected my credit card, and both 150s rejected it too. I only got going later by making an EA account and starting the session from the app, and it ran at about 120 kW. The EVGo site was the same story until I used their app. So I'd set up the apps ahead of time and not count on tapping a card.
marcus_r_la
@marcus_r_laOctober 30, 2026
Same thing in LA on my iPhone. Three different cards didn't work, and Apple Pay got rejected at an Electrify America charger too, and I only got a session going after fumbling with the order of steps in the app.
ralph_ketch
@ralph_ketchOctober 29, 2026
Had this same thing with Electrify America. Card wouldn't start the session for me either. Starting it from the app instead was what got it going.
gregh_44
@gregh_44October 29, 2026
Same kind of thing for me, except the fix wasn't the app. The charger had both a tap reader and a card slider. I tapped two different cards and both got declined, then swiped the third card through the slider and it went right through. I checked afterward and there was nothing wrong with either of the first two cards. So if there's a slider, I'd use that over tap.
owen_tacker
@owen_tackerOctober 30, 2026
Tried an Electrify America station too and the card tap did nothing, so I had to make an account in the app just to get it going. Didn't think to look for a card slider, so that's a good tip for next time. Annoying that the tap just sits there with no error.
wmurdock_
@wmurdock_October 30, 2026
Ha, same at a Walmart EA with my parents' Leaf. Tried like six cards plus Apple Pay and none of it went through, even though the card had just paid for gas. Ended up in the app loading $10, which then double charged me because the balance dropped under $5. Not a fan.
teddy_w61
@teddy_w61October 29, 2026
Mine wouldn't even get that far. The EA app kept demanding an update my old iPhone X can't install, so I had to call support to get the charger started. They did it once they confirmed I was the member.
gpellham_62
@gpellham_62October 30, 2026
The account side is where I've gotten stuck too, though not at a charger. Even the car's own app was a mess for me: BlueLink support never did get my wife's account linked properly, and it took several calls over days. So I'd say sort out the accounts and app linking well before a trip, because when something doesn't work, support may not be able to fix it quickly.
mkovach_77
@mkovach_77October 30, 2026
Ugh, similar for me on the Tesla side. M3P kept telling me I was blocked from Supercharging for no card on the account, and there was definitely one on there. Eight calls to support, and twice they told me it was fixed when it absolutely wasn't. Turned out my Supercharging was tied to somebody else's account. Never got a timeline out of anyone.
rlinwood_
@rlinwood_October 30, 2026
Card readers didn't go as well for me on ChargePoint in Fremont. Three different cards, all declined, and the app's verification code only let me type 4 digits of a 6 digit code, then locked me out. Support finally got through after 1+ hour and started the session on their end, linking it to my account, but that's no real fix.
twaverly_19
@twaverly_19October 29, 2026
Same kind of mess here with ChargePoint, just on the account side. Can't add any payment type, app or browser, for over a week now. I've also called ChargePoint support about it and they couldn't get a payment type added on their end either. Someone charging next to me said it works fine if you already have one saved, so I'm stuck.
lou_brandvold
@lou_brandvoldOctober 30, 2026
Ha, ChargePoint for me too. Every charger near me just says card declined, and it's the same card that works everywhere else. Starting to wonder if it's something on their end locally.
ray_villanueva
@ray_villanuevaOctober 30, 2026
Mine's EA, not ChargePoint, but same thing. Both cards got the preauth hold and the banks said it was fine on their end, and the session still wouldn't start. Been on hold with support for 44 min and counting.
paul_hesketh
@paul_heskethOctober 29, 2026
Ugh, 44 minutes. Not an EA fix, but one thing I learned from installing way too many of these apps: the EVgo one was useless for me and I never got a session out of it. So if you're thinking of bailing to another network, check first that its app actually works for you. Hope the EA hold ends soon.
tmalloy_62
@tmalloy_62October 31, 2026
The preauth hold thing is what worries me. I have a pending charge from a charging session that's been sitting on my account for weeks now and it still hasn't fallen off. Has anyone else had one stick around that long, or do they usually clear in a few days?
terry_lund
@terry_lundOctober 31, 2026
Mine stuck around about a week with ChargePoint. They kept three of my pre auth charges, and the bank and ChargePoint each blamed the other. Bank said ChargePoint has to release them, ChargePoint said it's on the bank's side. Weeks sounds long even by that standard.
jlinthicum
@jlinthicumOctober 29, 2026
Same here with ChargePoint on a trip to Salida, CO. The tap reader told me to download the app and make an account, so I did, and the app even offered Apple Pay as the payment method. The session still went badly, and then I got an email saying charging was suspended for no payment method and I owed them $.20. Apple Pay wouldn't work in the app to pay it, so I gave up and drove to a Supercharger. Setting up the apps ahead of time didn't save me, since the payment side was what broke.
nkessler_08
@nkessler_08October 30, 2026
Yeah, the app count is honestly the worst part of owning an EV for me. Worst one I've hit was a GE charger that wouldn't start unless I scanned a QR code on a sign out in the middle of the parking lot. Nobody around, no way to tell if it was legit, and no tap option. More chargers should just let you walk up, tap, and charge like Rivian's do.
rwheelock_
@rwheelock_October 31, 2026
Setting the apps up ahead of time is good advice, but it doesn't cover everything. My first charge after buying the EV was a mess, and someone had to show me how to use the charger. Even after doing my homework with the app and card, I still got stuck at that first stop until I loaded a prepaid balance. Nobody mentioned that part. They've since dropped that requirement, but it was a PITA. Here in Vegas I mostly use Superchargers now because the card just gets charged automatically.
gpaulson_
@gpaulson_October 29, 2026
The prepaid balance part is what gets me. They hold your money and earn interest on it, just so you can plug in. I got that far at one network, saw I had to pre-fund the balance, and just deleted the app.
ahorvat_44
@ahorvat_44October 30, 2026
Same frustration here. On a ~500 mile trip I needed PlugShare just to find chargers, then a separate account for each network, and about half wanted me to "load" cash onto a prepaid balance that just sits there afterward. Only half took a credit card directly. Coming from a Tesla, where it's one app and done, it felt ridiculous.
mrinehart_62
@mrinehart_62October 30, 2026
Being forced into an app when you have no other option is what gets me. Last time I was stuck at a stop with no other charger for miles, I sat there setting up yet another network's account before I could plug in. Probably 15 minutes before any power, and leaving wasn't an option.
gregor_n
@gregor_nOctober 30, 2026
Another one on the billing side with EA: I have the Ioniq 5 free charging plan (30 min), and at a station in Millbury, MA both the charger screen and the app said I was charging under my plan. I got charged full price anyway. I called EA right after and they said that station didn't qualify for the plan. The only hint was a blue station icon on the app map, and nothing at the charger said so. So even with the apps set up ahead of time, it's worth checking the session summary for the discount before you walk away.
rpalmquist
@rpalmquistOctober 30, 2026
Billing on EA has been the worst part for me too. More than $120 was taken from my account within 3 weeks, plus whatever my revolving charges were. I even lowered my auto-reload from $20 to $10 and it's still happening, so it's something extra on top of the reload. I've also used up their 500 kWh free charging but I should have a free pass for 3 years at least. I'm going to call them Monday.
jvaldis_77
@jvaldis_77October 30, 2026
Ugh, same. Just went to charge and got hit with $10 auto reload twice. Kinda feels like a scam. I'm done with EA, only charging at Tesla for now on.
bwendling
@bwendlingOctober 29, 2026
Got hit with the $10 auto load too, and that was on a session that should've been covered by the free plan from my car. Never needed a wallet balance before. Annoying.
kensing_t
@kensing_tOctober 30, 2026
Lol, same here with a charge that didn't add up. Mine got up to about $2 before I realized something was wrong and cancelled it. Worth watching the session screen while it's running instead of trusting it to be right.
dhaldane_
@dhaldane_October 30, 2026
Anyone know if a $20 pending charge after a fast charge is just a hold? I'm on the free EA period with my iX and start from the MyBMW app, which shows $0 for the session. Card still shows the $20 pending.
joel_ketchum
@joel_ketchumOctober 30, 2026
I've got six of those $20 EA pending charges on my card right now. It was my first time charging my BMW on my own, and the station and the BMW app weren't cooperating, so I moved to a different station and it finally worked. I'm assuming the pending ones are just holds from the failed attempts. If those 6 don't actually disappear on their own, I'm going to contact Electrify America support and ask for them to be refunded.
lmoreland_
@lmoreland_October 31, 2026
Mine turned out to be a real $20 charge and not just a hold, even though I thought I was covered. The free allowance is capped at 1000 kWh over 2 years, and my dealer never mentioned that. Check your EA receipt to see if it posted. I'm still waiting on BMW NA about my complaint, and if they don't refund the charges I'll file the dispute with my bank.
pcarraway_
@pcarraway_October 30, 2026
Didn't know about a kWh cap on top of the 2 years. I got the free 2 years from EA and was still charged, and nobody ever explained why. Does the app show anywhere how much of the allowance you've used? I never saw that.
marcus_h58
@marcus_h58October 30, 2026
Kind of the same problem I ran into. The charger scanned my phone and billed my credit card instead of using my free benefit, and the screen never prompted me for a card or anything. Support just said no refund. Nothing at the charger tells you which one it's going to use, which is the annoying part.
dmeeker_81
@dmeeker_81October 29, 2026
Same kind of thing here with EVgo, except I wasn't even there. Got a notification that a session had started while my car was parked at home. Someone started a charge on my account and payment method, and I was on hold while it ran up to about $18. Support stopped it and said they'd refund me, then EVgo came back and said no refund, it was my Autocharge+ vehicle ID. Car never moved. Still no idea how it happened, there's no 2FA on the account.
nbaumgart
@nbaumgartOctober 30, 2026
Yikes. Mine was on EA, not EVgo, but I only caught it because I got a second "thanks for charging" email hours after I'd already gone home. I almost ignored it since I figured it was a glitchy resend of my earlier session. It wasn't mine. Did you get anything from EVgo besides the notification, like an email with session details? Wondering if the kWh or the vehicle info on it would help you argue it wasn't your car.
tbarnum_22
@tbarnum_22October 29, 2026
Flip side of the set-up-your-apps advice for me, since the car's own app is the one that failed. Rivian's app never worked for me even after trying, so card it is. Most of the highway fast chargers I use take a card directly now, and even ChargePoint L2 units read one, so it hasn't cost me much. EA's app I do like when it's available.