First, a caveat: I'm not trying to scare anyone off EVs. I own one myself :) What I really want is to understand what happened here and find the best places to turn for help.
My mother-in-law has (or had) a 2021 Leaf with the larger battery, though I don't know the trim. For about 3 years she's mostly charged it at home on Level 1.
Last week she drove roughly 120 miles on a road trip and stopped at a CHAdeMO fast charger. Nothing seemed off. The car charged up to 80%. Then, on the drive back to their place, only about 3 miles from the station, they heard what they describe as knocking from beneath the driver and passenger seats. Assuming something had lodged under the car, they pulled over and got out, and that's when they saw smoke. There was nothing stuck under there, and no sign anything had been.
The fire department arrived but couldn't stop the smoke. There weren't really any visible flames, only smoke. Firefighters had to tilt the car so they could spray something underneath it, yet the battery temperature kept climbing again and again, even after the smoke cleared. The car smoldered for close to 2 days.
The firefighters called around to find somewhere that would agree to bury the car, to contain what they called an "internal battery fire," but nobody would take it. So they ended up working on it for more than 30 hours just to keep the battery temperature down.
We phoned Nissan roadside assistance and they were completely useless. The fire department also called Nissan (I'm not sure which line), and Nissan told them flatly that nothing could be done.
We reported it to NHTSA too. They simply logged it and gave no indication of next steps, or whether we'd hear anything back.
The whole experience feels unsupported: highway authorities, Nissan, nobody seems to care. The fire marshals are the exception, and they've been fantastic!
Doesn't Nissan warranty the battery? If a car catches fire because of a battery that's under warranty, what does that actually mean? I'm confused about what the battery warranty covers.
If you have questions, ask away and I'll answer as best I can, though it isn't my car. :)