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Customer wants me to just replace a burnt outlet instead of doing a proper dedicated EV circuit — do I fix it exactly as asked or push back?

Got called out for a melted NEMA 6-20 outlet that's apparently been running an EV charger on and off for a year. Customer just wants it swapped for a new outlet, same setup, same breaker, nothing else touched, because it's cheaper than doing it right. I can see why it cooked -- the wire gauge feeding it looks undersized for what an EVSE actually pulls continuously, and it's sharing the circuit with two other outlets in the garage. If I just swap the outlet like asked, it's basically going to melt again eventually and my name's on the work either way. Other electricians here -- do you flat out refuse this kind of "just replace it" job when you know it's going to fail again, or is there a middle ground where you fix the underlying problem without turning it into a full re-wire the customer didn't ask for and won't pay for?
510 answers
10 ANSWERS
wadecross
@wadecrossSeptember 29, 2026
Guy asked for an outlet. Give him an outlet and write down what you saw. Not every call needs to turn into a panel upgrade quote
craig_denton
@craig_dentonSeptember 29, 2026
Not an electrician, but if the wire is actually too small for the breaker, the problem was there before the car. The EV just found it because it's the first thing to pull a load continuously for hours. I don't think writing it on the invoice makes that go away. What is the EVSE set to? Plenty of portable ones will happily pull more than a 6-20 should carry if someone plugged it in through an adapter.
gregm_67
@gregm_67October 01, 2026
I had a 6-20 put in for our EV6 and paid $300 for a dedicated circuit. That was with a short run to the panel, so I get that yours might be different. Still, if a melted outlet next to the car doesn't convince this guy, I'm not sure what will.
wadecross
@wadecrossSeptember 29, 2026
$300 is great for you, but the second the word EV comes up most people get quoted three times that. That's why customers say just swap it
mjohansen
@mjohansenSeptember 30, 2026
Not trying to upsell anybody, I don't even want the rewire job honestly. I just don't want to be the last guy who touched it. Going back next week to open up the panel, we'll see.
tobiasr82
@tobiasr82September 29, 2026
We charged on Level 1 for a long time and it was fine for commuting. If he won't pay for the circuit, he might be better off with a regular 120V outlet than a cooked 240V one.
rsaldana
@rsaldanaSeptember 29, 2026
Depends a lot on where you are. I got quoted $1500 for a single 50A line, maybe 20 feet, back in 2018. Two years before that I'd paid $800-1000 for two lines at twice the length. Same kind of work, just a different guy and a different year. So I don't blame the customer for flinching.
mlarsen_
@mlarsen_September 29, 2026
Agree with the Level 1 idea. I'd take slow charging over having the garage smell like burnt plastic again
greg_whitaker
@greg_whitakerSeptember 29, 2026
Treehouse quoted me an absolutely stupid number for a basic install, so I get why he says just swap it. But you're the one holding the screwdriver. If it cooks again and there's a fire, nobody's going to care what he asked for.
sandra_whitley
@sandra_whitleySeptember 29, 2026
NEC 625.40 requires a dedicated branch circuit for EV charging outlets. Two other receptacles on it means it was never compliant, so swapping the device just puts a new outlet on the same violation.